Last updated: 7 October 2026
Alloy & Earth respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Alloy & Earth collects, uses, stores, and protects personal information when you visit or make a purchase through alloyandearth.com.au.
By using our website, you acknowledge the practices described in this Privacy Policy.
Alloy & Earth
Website: alloyandearth.com.au
For privacy-related questions, requests or complaints, please contact us using the contact details provided on our website.
When you visit our website, create an account, place an order, contact us or otherwise interact with Alloy & Earth, we may collect personal information such as:
Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment and transaction information
Information you provide when contacting customer support
Information relating to returns, refunds or exchanges
Your marketing preferences
Information you voluntarily provide through forms, reviews or other website interactions
We may also automatically collect certain technical information when you use our website, such as:
IP address
Browser type and device information
Website pages visited
Date and time of visits
Referring websites
General website usage information
We generally do not need to collect sensitive information from you to process an order.
We may collect personal information directly from you when you:
Visit our website
Place an order
Create an account
Subscribe to our email or marketing communications
Contact us
Request a return, refund or exchange
Submit a review or other content
Participate in a promotion or competition
We may also receive information through third-party services that support the operation of our website, payment processing, shipping, analytics, advertising and marketing.
We may use your personal information to:
Process and fulfil your orders
Process payments
Arrange delivery
Provide customer service
Respond to enquiries
Process returns, refunds and exchanges
Communicate with you about your order
Maintain and improve our website
Prevent fraud, misuse or security issues
Maintain business and transaction records
Understand how customers use our website
Send marketing communications where permitted and where you have chosen to receive them
Comply with legal and regulatory obligations
We will not use your personal information for purposes that are unrelated to our business activities unless permitted or required by law.
If you subscribe to our marketing communications, we may send you information about Alloy & Earth, including new products, promotions, offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important transactional communications, such as order confirmations, shipping updates or information relating to your purchases.
Payments made through our website may be processed by third-party payment providers.
We generally do not store your full credit or debit card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
We may disclose personal information to third-party service providers where reasonably necessary to operate our business and provide our services.
These providers may include:
Website and e-commerce service providers
Payment processors
Shipping and delivery providers
Email and marketing service providers
Website analytics providers
Advertising and technology providers
Customer service and business service providers
Professional advisers, where reasonably necessary
We may also disclose personal information where required or authorised by law, to protect our legal rights, prevent fraud or misuse, or in connection with a business transaction such as a sale, merger or restructuring.
We do not sell your personal information as a product to third parties.
Some third-party service providers used by Alloy & Earth may store or process personal information outside Australia.
Depending on the services used by our business, your information may therefore be disclosed to or stored in countries outside Australia.
These countries may include countries where our website, payment, technology, analytics, marketing or other service providers operate.
We take reasonable steps to use reputable service providers and to protect personal information when it is handled by third parties.
Because our third-party providers may change over time, the countries in which information is processed may also change.
Our website may use cookies and similar technologies to help operate the website and provide a better shopping experience.
Cookies may be used to:
Remember preferences
Keep items in your shopping cart
Understand website traffic and usage
Improve website functionality
Measure advertising and marketing performance
Provide relevant advertising where applicable
You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect how some parts of our website function.
Third-party services used on our website may also use cookies or similar technologies according to their own policies.
We may use third-party analytics and advertising services to understand how visitors interact with our website and to measure the effectiveness of our marketing.
These services may collect information such as device information, IP address, browsing activity and interactions with our website.
Where applicable, third-party advertising platforms may use cookies or similar technologies to provide advertising that may be relevant to your interests.
You can manage certain advertising and cookie preferences through your browser or the relevant third-party service.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate technical, organisational and administrative safeguards.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping passwords and account information confidential.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Complete transactions
Provide customer service
Maintain business and financial records
Resolve disputes
Meet legal and regulatory obligations
Protect our legitimate business interests
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
You may contact us to request access to personal information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
In some circumstances, we may be unable to provide access or make a requested change where permitted or required by law. If this occurs, we will explain the applicable reason where appropriate.
If you believe Alloy & Earth has mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and attempt to resolve your concern.
When making a privacy complaint, please provide enough information for us to understand the issue and, where possible, details of the relevant interaction or transaction.
We will review and respond to your complaint within a reasonable period.
If you are not satisfied with our response and the Australian Privacy Act applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
You can find information about making a privacy complaint through the OAIC website.
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.
Our website may contain links to third-party websites, including payment providers, social media platforms or other services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The updated version will be published on our website with a revised "Last updated" date.
We recommend reviewing this Privacy Policy periodically.
If you have a question, request or complaint about this Privacy Policy or the way Alloy & Earth handles personal information, please contact us through the contact details available on:
alloyandearth.com.au
Alloy & Earth
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